CPOs carry the weight of their organizations’ expectations in getting a competitive edge by doing things smarter. While negotiation and other soft skills of a high order are a pre-requisite, significant preparatory work needs to be done before parties sit across the table.


In the course of running a business, the front office, customer facing work always gets priority. The back office, “internal to the company” work is generally attended to when time permits. Accumulated issues ultimately get resolved at the time of audits and tax assessments, usually with some stress.

Supply Chain

Expansion of economic activity during the last decade, particularly in the Asia-Pacific region, has opened up markets and brought with it a host of opportunities. New products and capacities, shifts in technology, demand-supply mismatches, have all created a challenging environment for organizations to run a stable supply chain.